Quotations and Changes to Work
Our quotations cover the work described and are based on the information and site conditions known at the time. If an on-site inspection or installation reveals unforeseen conditions requiring additional work, materials or changes to the agreed scope, LB Network Ltd will explain the findings and provide details of any proposed price or timescale changes.
Any changes must be agreed with the customer in writing, including by email or text, before the affected additional work proceeds. No additional charges will be applied without the customer’s approval. If a change is not agreed, the affected work will be paused while the available options are discussed. This does not affect your statutory rights.
Warranty
All our equipment used in installs come with a standard 1 to 3-year limited warranty, depending on the product type and brand. This warranty covers manufacturing defects and hardware malfunctions under normal usage conditions. It does not include damage caused by misuse, unauthorised modifications, electrical surges, or natural disasters. Warranty claims require a valid proof of purchase and may involve inspection by our technical team.
- Starlink Disclaimer
- Where Starlink equipment or services are provided, all hardware, subscriptions, and billing are handled directly by Starlink. LB Network only provides installation and network setup and is not responsible for Starlink performance, hardware, service interruptions, or subscription costs. Any issues must be resolved with Starlink directly.
Connected network plans: Connected network plans do not cover faults with the Starlink dish or terminal, including its repair or replacement. Faults affecting Starlink-owned equipment must be referred directly to Starlink. Support for approved local network equipment remains subject to the agreed plan.
- Where Starlink equipment or services are provided, all hardware, subscriptions, and billing are handled directly by Starlink. LB Network only provides installation and network setup and is not responsible for Starlink performance, hardware, service interruptions, or subscription costs. Any issues must be resolved with Starlink directly.
For more information please get in touch.
Amendment Period
All installs come with a standard 14 days amendment period – Please note that changes requested beyond 14 days may involve additional costs.
Payment Terms & Late Fees
1. Payment Terms
Payment terms will be stated on the relevant invoice and may vary depending on the type and value of work undertaken.
Unless otherwise agreed in writing, invoices will be due either on receipt or within a maximum of 30 calendar days from the invoice date.
For call-outs, diagnostics, small works and lower-value jobs, payment may be required on receipt of invoice.
For larger installations or projects, a deposit or staged payments may be required. Where applicable, these payment terms will be detailed on the quotation or invoice.
2. Late Payment Charges
If payment is not received by the due date stated on the invoice, LB Network reserves the right to charge interest and/or late-payment charges where permitted by law.
For business customers, LB Network reserves the right to claim statutory interest, compensation and reasonable debt-recovery costs in accordance with applicable UK late-payment legislation.
3. Service Suspension
LB Network reserves the right to suspend ongoing services, support, project work or access to deliverables where an invoice remains overdue.
4. Debt Recovery
Where an overdue balance is referred to a debt collection agency, solicitor or other recovery service, LB Network reserves the right to recover any reasonable costs and fees incurred, where permitted by law.
