Wi-Fi, CCTV & alarm support.

Contact us during normal support hours and call for severe faults. We investigate remotely where possible and explain the next step. Home Care general onsite attendance is chargeable. Business Care includes two qualifying fault/support visits with qualifying labour per membership year, plus separate annual maintenance. Necessary eligible wireless alarm battery replacement visits are separate when compatible cover is active. Once the two included Business Care fault/support visits have been used, further ordinary support visits are charged at the applicable callout rate, including the first hour where stated, plus any additional labour. While Business Care remains active and paid up, 5% off eligible additional equipment supplied and installed by LB Network still applies. Labour is not discounted. Damage, misuse or unauthorised alteration or tampering by the end user or third parties is excluded from included visit cover and preferential equipment pricing. Necessary eligible wireless alarm battery replacement visits remain separate from the ordinary support-visit allowance while compatible cover is active.

There is no fixed hourly allowance for covered remote support during agreed support hours. It applies to the systems named in your agreement. New work, unrelated equipment and repeated training may need a separate quote, explained first.

Home Care provides unlimited remote support and available weekly checks; general onsite work and annual maintenance are quoted separately. Business Care provides unlimited remote support, routine checks, quarterly remote health reports and two qualifying support visits, plus the separate annual equipment maintenance visit. Business Care includes a separate annual onsite equipment maintenance visit in addition to its two qualifying support visits. If a qualifying service was completed recently, maintenance is scheduled around 12 months after that service; otherwise it is scheduled around 12 months after the plan starts. It is not an immediate extra service on joining. The schedule is confirmed when cover begins.

Yes. Home Care covers one approved Wi-Fi/network, CCTV or alarm system, with £8/month per additional approved system. Business Care starts from £49.99/month for one approved system, £69.99 for two and £89.99 for three at one site. Device quantities, complexity, operational importance and compatibility are reviewed before acceptance. Four or more systems, several sites or bespoke support need Tailored Business, whose form lets you describe your requirements.

When compatible alarm cover is selected, Home Care and Business Care include replacement batteries and fitting for covered wireless alarm sensors and devices when required, including necessary replacement visits outside the ordinary support-visit allowance. One compatible alarm backup SIM renewal is included each membership year. Healthy batteries are left in place. Extra SIMs, UPS/recorder batteries, ARC services and out-of-hours attendance are separate. Battery replacement is an active-cover benefit, not a banked allowance or credit. Once cover has ended, the standard callout and any additional labour, plus batteries, materials and equipment, are chargeable whether or not batteries were replaced during membership. Unused battery or SIM benefits do not carry forward after cover ends.

Business Care includes 5% off eligible additional equipment supplied and installed by LB Network for agreed covered systems at the named site while membership is active and paid up. Eligible equipment normally priced at £500 would cost £475. The discount applies to eligible equipment only; labour, subscriptions, already discounted items, damage, misuse and unauthorised alteration or tampering by users or third parties are excluded. Other sites and systems require agreed cover. Tailored Business confirms any discount in its quote. Home Care does not include this equipment discount.

Business Care: remote support by the next business day; onsite attendance for severe faults affecting essential security or business operations by the next business day; non-severe onsite faults within 3 business days. Home Care: remote support within 3 business days; onsite attendance within 5 business days where booked. These are response targets during normal business hours, subject to engineer availability. Business days are Monday to Friday, excluding bank holidays. Attendance does not guarantee same-day repair or parts availability. Call us for severe faults; Tailored Business agrees targets in its quotation.

Home Care is £19/month or £209 yearly upfront. Business Care starts from £49.99 for one system, £69.99 for two and £89.99 for three per month; yearly upfront prices are £499.90, £699.90 and £899.90 respectively. Four or more systems or bespoke requirements need Tailored Business.

Home Care gives one month free when paid yearly; Business Care gives two months free. Benefits stay the same with either payment option. Separately quoted work remains additional.

Each extra Home Care system adds £8/month (£96 over 12 monthly payments), or £88/year paid upfront — a saving of £8. Additional SIMs, initial work and support visits beyond your included allowance are separate. Tailored plans have monthly and yearly totals confirmed in the quote.

We need working remote access to reach equipment. We can guide simple local checks and review available history. An alarm backup SIM may keep supported alarm communications working; it does not provide backup internet for your CCTV or Wi-Fi. We confirm whether any needed onsite visit is covered by your allowance or requires a separate quote.

Monthly cover has a 12-month minimum, then rolls monthly with 30 days’ written notice after the minimum term. Monthly payments are in advance. Yearly cover is paid upfront for 12 months: Home Care pays for 11 months and Business Care pays for 10. Renewal arrangements are confirmed in the agreement. Any annual price review has 30 days’ notice. Approved equipment, support hours, scope, total price and terms are agreed before cover starts. For a system installed by another provider, a chargeable initial callout and system health assessment are required before we accept it onto a plan. We check the existing installation, condition and compatibility, then confirm approved cover. The callout/assessment price is agreed before booking; existing faults and remedial work are quoted separately. This pre-cover assessment does not use the plan’s included visit allowance.

Service records and access checks help you keep track of maintenance. Any insurer, audit or alarm-monitoring requirements must be agreed separately. Technical checks cannot guarantee protection against every fault or intrusion. These plans do not include alarm receiving centre services, continuous surveillance or emergency response.

Battery replacement is an active-cover benefit, not a banked allowance or credit. Once cover has ended, the standard callout and any additional labour, plus batteries, materials and equipment, are chargeable whether or not batteries were replaced during membership. Unused battery or SIM benefits do not carry forward after cover ends.

Business Care includes a separate annual onsite equipment maintenance visit in addition to its two qualifying support visits. If a qualifying service was completed recently, maintenance is scheduled around 12 months after that service; otherwise it is scheduled around 12 months after the plan starts. It is not an immediate extra service on joining. The schedule is confirmed when cover begins.

For a system installed by another provider, a chargeable initial callout and system health assessment are required before we accept it onto a plan. We check the existing installation, condition and compatibility, then confirm approved cover. The callout/assessment price is agreed before booking; existing faults and remedial work are quoted separately. This pre-cover assessment does not use the plan’s included visit allowance.

Once the two included Business Care fault/support visits have been used, further ordinary support visits are charged at the applicable callout rate, including the first hour where stated, plus any additional labour. While Business Care remains active and paid up, 5% off eligible additional equipment supplied and installed by LB Network still applies. Labour is not discounted. Damage, misuse or unauthorised alteration or tampering by the end user or third parties is excluded from included visit cover and preferential equipment pricing. Necessary eligible wireless alarm battery replacement visits remain separate from the ordinary support-visit allowance while compatible cover is active. Unused support visits expire at the end of the membership year and do not roll over.